Thanks for dropping by. The answer to my formal complaint was received by e-mail on 18 October, so 10 days ago (at the time I write this). The gas meter itself has never been mentioned, the only "explanations" given are:
(a) due to having separate gas + electricity accounts transferred from Npower
(b) it is a "business decision" (whatever that means—probably cost, what else could it be?)
I have been checking the tool that we usually use to book the smart meter appointments and I can see that it won't allow me to book an appointment for how your account has been set up. Of course this is not your fault and you shouldn't be able not to access a service based on how the transition from Npower to us happened. I have now challenged this for you with the specialist team and hopefully we will hear feedback from them soon.
All power to you on this one - and others like it.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Thank you for moving this forward, I very much appreciate your assistance with this matter. Looking forward to receiving further information in due course.
@GrahamDouglas you are welcome. I will hopefully be aiming to have an answer by next week. If you do have other questions though, feel free to pop them here or on the forum in general 😀
I have this problem too, electric and gas in same cupboard but eon saying smart register say No, from the way they worded their response, I can never get a smart gas meter fitted
@GrahamDouglas unfortunately it is not a matter of who wants to give an answer or not, it's more to do with the fact that we have very high volumes of queries and despite me trying my best, the team will come back to me when it can.
Also, I was off for a couple of days and nobody could have checked my invoice as I reached out to them personally.
For the research that I am made of, the reason behind not being able to switch the meter is unfortunately for the way that your account has been set up. In case of an emergency or faulty meter I believe that would be the only two reasons why they would override the system. Customer service does not have that kind of power I am afraid.
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