@GrahamDouglas I have been catching up with your post.
How old is the communication that you have been receiving about the exchange for a gas meter? We used not to be able to offer that service but we do now unless there is a specific reason to do with the actual meters rather than the accounts have been transferred over.
Thanks for dropping by. The answer to my formal complaint was received by e-mail on 18 October, so 10 days ago (at the time I write this). The gas meter itself has never been mentioned, the only "explanations" given are:
(a) due to having separate gas + electricity accounts transferred from Npower
(b) it is a "business decision" (whatever that means—probably cost, what else could it be?)
I have been checking the tool that we usually use to book the smart meter appointments and I can see that it won't allow me to book an appointment for how your account has been set up. Of course this is not your fault and you shouldn't be able not to access a service based on how the transition from Npower to us happened. I have now challenged this for you with the specialist team and hopefully we will hear feedback from them soon.
All power to you on this one - and others like it.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Thank you for moving this forward, I very much appreciate your assistance with this matter. Looking forward to receiving further information in due course.
@GrahamDouglas you are welcome. I will hopefully be aiming to have an answer by next week. If you do have other questions though, feel free to pop them here or on the forum in general 😀
I have this problem too, electric and gas in same cupboard but eon saying smart register say No, from the way they worded their response, I can never get a smart gas meter fitted
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