I'm looking to book in a Smart Meter fitting - your website states you can't book online and I have spent a stupidly long time on hold to try and book one, have been ignored on whatsapp and no reply from twitter.
Please keep trying. I don’t want one but they keep pestering me. If you book an appointment that slightly reduces the pressure on me!
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
There is an enormous backlog in the customer service department due to the changes that came in on 1st October. It’s not that you’re being ignored but it is taking around 5 days to get to the top of the queue before you get a reply to any message. As for phoning… it could be hours on hold.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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