[AMIE77]

Has anyone at all received a text/email or postal voucher that has a old style prepayment meter ?

[Andy65]

Hi @AMIE77

This is the Government Guidance:

For Traditional Prepayment customers:

"Suppliers should issue funds to voucher providers within three working days of the start of the scheme month."
"Suppliers should seek to ensure that vouchers reach customers within 11 working days of the start of the scheme month."


From that I think that the earliest you'll get something is the middle of next week.

[AMIE77]

@Andy65 yes I did read this but just wondering if anyone had actually received anything as of yet ?

[Bluey69]

I have not received anything I can not get through to speak to anyone as I’m not sure they have my email address

[Dsmy]

I still haven't received mine either. Been on a what's app chat for 2hours!

[Energy12345]

Received nothing either.

Tried contacting on WhatsApp, nobody there. Tried calling, no answer.

What a useless company.

[JoeSoap]

@Energy12345

See @Andy65's answer above... "Suppliers should seek to ensure that vouchers reach customers within 11 working days of the start of the scheme month."

[AMIE77]

@Dsmy Did you have any joy with the whappsapp chat ?