Hi!
Its been a month since I moved into a new flat and I've been trying to set-up a new online account to manage my readings but so far I've had no luck. I've filled the online form to get an account but more than a week after doing that there's been absolutely no communication from Eonnext so far. Submitting my meter readings through whatsapp isn't working as the chat has been stuck since I first contacted support more than a week ago. I've also called but I can't be waiting for hours on end to get through.
I understand everyone's since the 1st of October is still very close but now I got a letter in the mail today (related to the 400£ government subsidy) saying they recommend I submit a reading on the first or in the next five days. Not only is the letter dated mid-September (and bills have been arriving on the mail with no problem, so it's weird just this letter from them got so delayed) but since I have no way of providing readings or getting any help with that I'm left in a situation with no solution.
Is there anything else I could try?
Thank you!
Julio.
Its been a month since I moved into a new flat and I've been trying to set-up a new online account to manage my readings but so far I've had no luck. I've filled the online form to get an account but more than a week after doing that there's been absolutely no communication from Eonnext so far. Submitting my meter readings through whatsapp isn't working as the chat has been stuck since I first contacted support more than a week ago. I've also called but I can't be waiting for hours on end to get through.
I understand everyone's since the 1st of October is still very close but now I got a letter in the mail today (related to the 400£ government subsidy) saying they recommend I submit a reading on the first or in the next five days. Not only is the letter dated mid-September (and bills have been arriving on the mail with no problem, so it's weird just this letter from them got so delayed) but since I have no way of providing readings or getting any help with that I'm left in a situation with no solution.
Is there anything else I could try?
Thank you!
Julio.
