[RedBeard89]

Originally Posted by meldrewreborn

@RedBeard89

could you take legal action through the small claim track of the courts, as I presume you will have to pay the sums quoted. I don’t know what legal test the ombudsman uses but civil cases are decided on probability and given we were all convinced the meter was faulty, perhaps some error in installation corrected when the check meter was installed with it, you could well win. The other side might well be willing to negotiate rather than go through the court process.

Error in installation hypothesis is interesting but the Ombudsman told me that the meter readings prior to us taking ownership of the property were much more in line with regular usuage...

[RedBeard89]

Hi All - hope you're well.

Well I'm afraid to say the process is still ongoing. We appealed the Ombudsman's original decision and they upped the compensation to be awarded, but still ultimately hold us, the customer, liable for the period of heightened usage...

Since accepting the appeal decision - e.on next have issued us with a £2,079.49 electricity bill for the period 29th September 2022 - 14th March 2023 despite the Ombudsman's case not having been yet fully resolved:


Part of the Ombudsman's decision was for E.on Next to remove the check meter and reconcile the outstanding billing based on these readings - they have asked for our availability in early April for an engineer appointment - and since gone back to the Ombudsman to ask for a one-month extension as they are unable to meet the original 31st March deadline - this has since been granted by the Ombudsman...

I'm a bit confused as to how e.on can issue these bills without having yet removed the Check Meter - as they all appear to be based on 'estimated' readings...

[RedBeard89]

bit of an update.

So an engineer finally managed to come and remove our check meter - this is after the Ombudsman granted eon TWO extensions to the case due to their inability to arrange an appointment.

I've also got another issue whereby the recorded initial meter value for the check meter was entered as 0000 instead of 3037 - so that's added quite a substantial amount to my account which is now £2,500 in arrears...

I guess it's over to them to review the findings of the check meter and adjust my bill accordingly - either way it's taken almost 10 months to get to this stage and at no point have e.on acknowledged that there may have been a pre-existing fault with the meter which seemingly corrected itself once the check meter was installed alongside it...

[retrotecchie]

@RedBeard89

This saga really is dragging on. Thanks for keeping us posted. A final resolution would be nice though.

[EmmaN]

Hey @RedBeard89 👋

I'm so sorry for not responding sooner and to hear about this. Has this now been resolved?

[RedBeard89]

Originally Posted by EmmaN_EONNext

Hey @RedBeard89 👋

I'm so sorry for not responding sooner and to hear about this. Has this now been resolved?

Good morning Emma,

The matter has been resolved - albeit unsatisfactorily.

The total amount of arrears has been settled at c. £1,600 and our direct debit increased from £60p/m to £234p/m.

We appear to have stopped receiving any debt collection reminders and made our first higher payment in mid-October.

On a separate note I received a letter dated 16th October stating:
"We have been trying to get in touch to exchange your smart meter. Please call us."

We have not been contacted by anyone at E.ON Next so a bit confused as to what has prompted this letter.

Kind regards,

RedBeard89

[EmmaN]

Thanks for getting back to me and letting me know @RedBeard89 😊

Hmm, the letter you mention could be from us, as I know that if we've picked up that your smart meter has stopped working. We'll usually send out a text message/email to let you know to make an appointment.

There is no harm in checking though! Did you want me to pop you a PM so I can take a look? 🔎

[RedBeard89]

@EmmaN_EONNext

Yes please

[EmmaN]

Just sent you a PM @RedBeard89 😊

[pgcggray]

@RedBeard89 please could you give me an update on your issue as I am having similar issues to yourself.

My issue disappeared after turning off all my electrics. I am being asked to pay for the extra electricity, even though my usage never changed and u checked all my appliances as you did. I am also being asked to pay over £100 to have my meter checked.

Thanks
chris