[Davidtheraven]

Has anyone received the £66 credit for those who pay on receipt of bill yet? As Eon have known about this payment for months I was expecting it on the 1st of each month

[GSimpson]

@Davidtheraven

Have you not worked out how EONext work yet? You'll get your bill for the FULL amount at the beginning of the month and be expected to pay all of it. Then EONext will credit your electricity account some weeks later. They'll do their best to make sure you are never in credit. If I were you, I'd pay the bill less the £66. By the time they get round to complaining you haven't paid enough, the credit will have arrived in the account.

[Emily]

@Davidtheraven

My understanding is that the £66/67 credit will be applied to our accounts sometime during the first week of the month, but it depends to an extent what your payment arrangements are. I have a variable direct debit so only pay for what I use each month, so I think that will be the case for me (and anyone who pays on receipt of bill by other means). From other comments on the forum, it sounds like at least some of the folks who pay a fixed direct debit each month have already been given notification of their adjusted figure.

Hopefully it'll be worked out over the next week. It's a bit unfortunate that the 1st fell on a Saturday when the customer service lines are closed.

[sandco]

I use very little energy so my Fixed DD is £40. (Being pushed to £45).
so £45 - £66 comes to -£21. But the website hasnt updated my monthly amount to take into account the £66 gov grant.
To be honest eonnext are more than likely to keep as much cash from us lot to help with their cashflow.

[jazbop101]

Has anyone on Smart Prepay had a credit on thier balance yet ? or been told when this will happen -besides the "1st week" response

[Boltonlas]

Originally Posted by jazbop101

Has anyone on Smart Prepay had a credit on thier balance yet ? or been told when this will happen -besides the "1st week" response

I haven't heard anything and nothing on my meter as yet

[Davidtheraven]

Still haven't had the £66 credit.

[Andy65]

For Credit customers that do not pay by Direct Debit:

"The credit or reduction should be provided in the first five working days of each delivery month. The EBSS payment must be provided on a monthly basis, regardless of whether the account is paid monthly, quarterly or has an associated payment card."

For Credit customers who pay by Direct Debit:

"For all Direct Debit customers, the date the EBSS payment is provided should be in line with the customer’s established Direct Debit collection schedule."

For Smart Prepayment customers:

"For smart prepayment meter customers, the supplier should provide the EBSS payment by providing the customer with credit in an amount equal to the EBSS payment. The credit should be applied in the first five working days of each month of EBSS delivery."
"The supplier should provide the EBSS payment by automatically providing a remote credit to the meter, or a reduce debt message where there is a debt balance."

For Traditional Prepayment customers:

"Suppliers should issue funds to voucher providers within three working days of the start of the scheme month."
"Suppliers should seek to ensure that vouchers reach customers within 11 working days of the start of the scheme month."