I have a smart meter on on the 30 sept my account balance when from £207 in credit to -£141.87 after £348.87 was taken for electricity I normally use £34.88 each month the decimal point is obviously in the wrong place.
30 SEP 2022
Electricity
-£348.87
-£141.87
In debit
01 SEP 2022
Direct debit
+£94.54
£207.00
In credit
01 SEP 2022
Electricity
-£34.99
£123.45
In credit
will it be automatically corrected or do I need to call and complain
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
You know your normal monthly bill and if the 1st Sep amount of -£34.99 is your bill for the whole of August, and looks in the normal ball park, then it does indeed look like the decimal point is in the wrong place in the 30th Sep bill.
To be sure though, I agree with @meldrewreborn and advise you look at your current meter reading and compare it to what reading is shown on your bill for 30th Sep. If the reading on the bill looks sensible you can then multiply the usage since your previous reading (check that looks sensible too) by your September tariff rates, add the daily charge and VAT, and see what you think the bill should actually be.
If you have then confirmed what you think has happened is still likely, you can discuss the issue with Eon Next armed with all the facts.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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