So I am confused. Eon Next reduced my DD from £103 to £39 automatically after applying the government discount and being £135 in credit on my account. However, I want to keep to the usual payments seeing winter is approaching and at some point I'll need to put on our storage heaters and also switch from solar panels solely heating water tank to economy7. Therefore do not want surprises in ending up with a vast monthly bill all of a sudden.
However, when trying to increase my DD back up, I am told I should be paying £170 a months and the minimum DD I can put in place is £153 a months. So why on earth has my DD been reduced to £39 only BY EON NEXT themselves. Am I missing something here?
However, when trying to increase my DD back up, I am told I should be paying £170 a months and the minimum DD I can put in place is £153 a months. So why on earth has my DD been reduced to £39 only BY EON NEXT themselves. Am I missing something here?
Yes, what you're missing is EONext's total inability to get anything right. Like you, I want to put my DD up, but EONext says I can't put it down from the wildly inflated figure they have imaginatively put on my account as their desired DD. And that's it. Stalemate.
Confusion is reining supreme at the moment and the actual status of anyone's account is questionable until they get a grip of it. The advice I was given was that if you didn't want to have your DD reduced, make one off payments instead. Whether changing the DD yourself causes a problem with the £67 I don't know.
@Andy65 Essentially, one off payments to top up the reduced DD is exactly what I am planning on doing for now and see how that works out. I am already in credit on the account so I'm afraid I ain't giving them any more that what I think it should be. They better pull their finger out.
@GSimpson It just completely mind-boggled me. It doesn't make any sense whatsoever and nothing is explained properly as I am now wondering if when you increase the DD amount to let's say the required £170 do they then deduct the £66 of that and you actually just end up paying the £104.....? 🤷♀️
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