[TracyChalmers]

Hi, I am at my wits end and hoping someone can help me..I put £150 on my key meter today and got home to put it on and it's not showing at all, I went back to the post office and they just said that they can't help me, and to contact e'on, well after spending over an hour on the phone I gave up, I tried to whatsapp them, and it wouldn't go through, I messaged them on facebook but they never got back to me. I am upset, really really upset as I just can't afford to lose £150. Please please can someone help me....thank you in advance//

[JoeSoap]

@TracyChalmers

I'm sure you won't lose your £150 but whereas you may get some advice on this forum, it is mainly customer-to-customer so you will be best to persevere with customer service. It can take up to five days to get a response at present so waiting on-hold on the phone may be the best option for you. It will take time, perhaps some hours to get through so you will need the patience of a saint. Good luck with it.

[TracyChalmers]

I am back on the phone to them waiting again, ain't gonna lie, I'm in tears....thank you for your reply..

[JoeSoap]

@TracyChalmers

Sorry you're so upset... I can understand why. There are a lot of posts like this so you are not alone. Hang in there.

[theunknowntech]

Hey @TracyChalmers , if you fancy having a chat to help distract you, let me know. I can't access your account either, but sometimes being able to take your mind off things can help a bit. If you'd rather not talk to me but still feel like you could do with a shoulder to lean on, there's a free service on 116 123 that's always open 24 hours a day, or you can email jo@samaritans.org .

[Lee_EONNext]

@TracyChalmers Have you had this happen again since? Honestly try not to worry if you do, we can help you. I know it can take some time for the customer service teams to get back to you when we get super busy, however the team will always do their best to help.

I appreciate this was a while ago, did you manage to get this sorted in the end? What was the advice moving forward if any?

Thanks