Still not had problem with meter sorted. Since last November they've been refunding me for electricity every month because the smart meter readings are lower than the actual display, and I've had to return money to sort out account. In September they've done the same thing, incorrect meter reading, but not refunded anything. If I put in a meter reading now I'll be charged for approx 1500 kwh, most of which is already paid for.
Contacted them on twitter, but have now been waiting six days for a reply. Tried to telephone, can't get reply.
Are you saying the readings being submitted automatically by the meter through the DCC to your supplier are at variance to what is showing on the meter display (i'm meaning the actual meter, not any in home display)?
That would indicate that the meter is faulty and should be replaced. When you eventually get through to customer services get the name of who you speak to, ask for the meter to be replaced because its faulty and therefore unreliable, and insist upon them recording a formal complaint on your behalf.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I've looked at your earlier posts and its disgraceful that this issue still remains unresolved.
If beki's explanation (meter has R1 and R2 monitoring and only R1 is being passed through DCC, R2 shows something but will not change) is correct the difference would be constant each time - is that the case? @Beki you gave a plausable explanation previously but surely this matter has dragged on for too long and needs fixing properly - by swapping the meter. This would help others too as you'd have an E7 compliant meter to give somebody else who wants one.😉
Yes, my readings are higher than theirs. The difference seems to be roughly the same each month.
I've already had this escalated to management (not sure what that meant really) and three weeks ago received an email saying how sorry they were that they'd not fixed the problem and as it's been more than eight weeks (more like eight months!) I can complain to the Ombudsman, which I have now done.
Still don't know what to do about meter readings at the moment. Will probably have to keep records myself (with photos) until someone contacts me. Not much I can do about anything until they do.
so if you stopped supplying readings they'd get just the r1 through the DCC and Bill you on that. They would under Bill you,but the under billing would stay at the same level - possibly for ever. At the moment you are helping them and they are doing nothing to get your billing correct. I'd just stop giving them the correct readings.
Certainly going to do that for the next month or so, while they try and sort out all the other problems they seem to be having with the new price guarantee.
Emailed this morning, just to make sure that they're clear with what's happening on my account as no one is answering on twitter.
Just concerned that in the future they'll try and charge me for the extra kwh, but have all the statements so would be able to prove that I don't actually owe them for this.
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