I have been charged for an entire gas reading marking previous reading as 0, although last reading was submitted between start date and latest readings.
1880 units is being charged as 1.2k £ keeping start as 0 which is actually 1667. Even worse the customer service is not picking phone and neither any acknowledgment to email/escalation email.
Really frustrating and for sure I am moving out once bills is sorted!
Customer service will understandably be completely overwhelmed right now. I think you will have to persevere and be patient whilst waiting for a response.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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