Claiming credit back

Level 1

Aliballibee

27-09-22

1740 views

What is the mechanism for claiming all or part of over £1000 in account credit? Thanks

5 Replies

Level 91

meldrewreborn

27-09-22

@Aliballibee

make sure your readings are fully up to date and then contact customer services. It is though completely normal to have credit now and usually these decrease in the winter months. Don’t be surprised if you DD need to increase if your credit is reduced.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 91

JoeSoap

28-09-22

@Aliballibee

I recently reported elsewhere that my son once claimed his credit balance back and his DD shot up immediately.

As per my reply to your other thread, you may want to wait until the changes on 1st October become clear before making any further changes yourself.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 1

Aliballibee

28-09-22

Originally Posted by meldrewreborn

@Aliballibee

make sure your readings are fully up to date and then contact customer services. It is though completely normal to have credit now and usually these decrease in the winter months. Don’t be surprised if you DD need to increase if your credit is reduced.

Thanks - as per my other thread we intend to remove the DD and pay monthly therefore that issue would disappear. However contacting customer services might be a bigger issue!!

Guest

FPX

28-09-22

Originally Posted by Aliballibee

Thanks - as per my other thread we intend to remove the DD and pay monthly therefore that issue would disappear. However contacting customer services might be a bigger issue!!

Your prices will rise by 7% if you don't pay by DD. I noticed my new annual projected costs totally ignored my credit balance of £200 - the only reason for wanting a credit balance is if you plan to use more gas/elec than they assess you on. If you ask for the credit back, they come out with some b/s that it's to protect you from falling into arrears - but that's what the DD amount itself is supposed to do! One agent told me it was a nice little buffer - maybe, but for them not me :)

I was with Npower before EoN and they took your balance into account when setting the DD for next period.

Last edited by FPX; 28-09-22 at 16:58. Reason: errors

Level 91

meldrewreborn

28-09-22

@FPX

The best tactic is to ask for any excess credit back (it's an absolute right - they can't refuse) and then start on a new DD calculation just as winter starts. Your account will then be in debit through the winter months only getting back into balance at the start of next winter.