I have already issued a formal complaint to Eon about this ongoing situation I am facing since buying a flat at the end of august 2022. I got the keys to the property at the end of august and when I moved in I immediately took photos of the readings on the electric and the gas meters. The gas meter is a prepaid meter and was showing it was on emergency credit. I took the card that was in the meter to the shop, added 20 pound and came back only to find that the meter ate the credit. That is when I discovered the previous owner (who is deceased by the way) left a debt of £452.96
I have contacted Eon customer service numerous times, and each time am told something different to "resolve" the issue and I am still unable to access my gas supply, nearly a month later.
First I was told they would sent out a top up card with money on it to wipe the debt, however as the debt was over £249 they would have to send out two cards. I got two cards....with no credit on either of them.
Second time I was told I needed to get my own top up card and register it, and by registering it in the meter it would wipe the debt...it did not.
Third time I was told that because the debt was over £249 the only way for the debt to be cleared would be to get an engineer to come out and manually clear it. I asked about booking an appointment but was told the wait time was 4 to 5 weeks. So I was told alternatively I could let the meter run out of emergency credit and go off supply and then Eon are OBLIGATED to come out to the property within 24 hours as it is A HEALTH AND SAFETY ISSUE to be off supply.
Well I am currently off supply and haven't gotten through to anyone to discuss getting an engineer out to the property to look at the meter. I have gotten through to someone to send me another card...GREAT.
Can anyone tell me a way to fix this situation, like actually fix it? Because right now I have no gas supply and I refuse to pay off a dead man's debt.