[Karln]

Yet again Eon next have messed my readings up again (3^rd month in a row now) and sending me 2 separate direct debt bills.

Both my smart meters are supposed to be read on the 21^nd of each month so I was told last month and the month before that.
But you have only read my electric and billed me for it.
Its getting beyond a joke now and it is really getting me stressed out .
I am only on disabled benefits and this is is screwing my banking up.

I was told last month this was now sorted and i got a good will gesture payment for the inconvenience. But its not sorted at all.

Like i have said i am only on benefits and money is very tight and i cant keep messing about month on month making sure i have enough money in my bank account to keep paying 2 direct debt payments on different days when it should only be the one payment.
Can someone from eon next PLEASE sort this once and for all ASAP I should not be going through all this stress with my problems. surly its not rocket science to read 2 smart meters on the same day IS IT?

Thank you.
Karl.

[JoeSoap]

@Karln

I guess you won’t want to be advised to contact customer service again as this is ongoing.

I seem to remember @PeterT_EONNext getting reading dates changed for someone (although I can’t be sure) so maybe it’s worth waiting for him to respond.

I can’t guarantee anything of course.

[Karln]

Well STILL NO REPLY from customer services.
Sent Email
Sent What's` app message,
Sent Facebook message.
Waist of time trying to phone as never get through and when you do get through line gets cut off.

[JoeSoap]

@Karln

I feel your frustration. It may give you some hope to know that there are people posting here that are managing to get a reply, even if it’s after a few hours of trying.

Patience and perseverance on the phone will probably pay off but hopefully you will get a reply to your WhatsApp/Facebook/email messages soon.

Keep us posted.

[Karln]

FFS. Now they have taken 2 electric readings and 1 gas. so now i am going to get 3 ferkin direct debt bills. I am gonna lose it very soon if eon next dont get in touch with me.

[Karln]

This is pushing my mental health beyond it now.

[JoeSoap]

@Karln

Just because they have taken multiple readings it doesn’t necessarily mean you will get extra direct debits taken.

[Karln]

Originally Posted by JoeSoap

@Karln

Just because they have taken multiple readings it doesn’t necessarily mean you will get extra direct debits taken.

Ye sit does because this is what has happened over the last 2 months just gone.

[JoeSoap]

Originally Posted by Karln

Ye sit does because this is what has happened over the last 2 months just gone.

I did say 'necessarily' but I take your point and hope this issue gets resolved for you soon.

[Karln]

Well still ne reply from eon next. they have now taken 2 electric readings and 1 gas reading.
so this is now going to mess my direct debt right up.
But they can do one as there will be no money in my bank to pay for them because i have no idea how much to put in.