[Fifi]

I’ve been waiting nearly 2 hours for a reply from you about my direct debit - contacted by phone and WhatsApp

[Andy65]

Originally Posted by Fifi

I’ve been waiting nearly 2 hours for a reply from you about my direct debit - contacted by phone and WhatsApp

Hi @Fifi

With the amount of enquiries they're currently getting I think you'll have to wait a lot more than a couple of hours. It's far from ideal but it is what it is at the moment.

[JoeSoap]

@Fifi

Sorry to hear this. As you might imagine, customer service will be inundated with calls at present so a great deal of patience is required.

People do get a reply on WhatsApp but it can take many hours.

[Fifi]

Originally Posted by Andy65

Hi @Fifi

With the amount of enquiries they're currently getting I think you'll have to wait a lot more than a couple of hours. It's far from ideal but it is what it is at the moment.

ok - thought I might be doing something wrong

[Andy65]

No, they're extremely busy I think @Fifi. I'd suggest waiting 48 hours (I know that's not good when you need to sort things out), if you haven't received a reply by then contact them again. They're dealing with queries via Whatsapp 24/7 so hopefully it won't be too long.

[ViviS]

My Direct Debit of £215.00 should come out of our bank account on the 20th of the month, which would be 20th August & 20th September 2022 & in our account we should be in Credit.
What is happening to my Account? We moved house on 1st August 2022. E.ON took all the details & we had a credit transfer of £123.56 & since then no Direct Debit payment has been taken, though our bank account details are exactly the same. E.ON emailed me to say the payments would be taken on 20th of the month in August & September 2022 & it shows in my account that we have a Direct Debit of £215.00 each month, but nothing has been taken out.
What is happening to my account? We are now in Debit where we should easily be well in Credit.
Can someone get in touch to explain?
Thank you.

[Andy65]

Originally Posted by ViviS

My Direct Debit of £215.00 should come out of our bank account on the 20th of the month, which would be 20th August & 20th September 2022 & in our account we should be in Credit.
What is happening to my Account? We moved house on 1st August 2022. E.ON took all the details & we had a credit transfer of £123.56 & since then no Direct Debit payment has been taken, though our bank account details are exactly the same. E.ON emailed me to say the payments would be taken on 20th of the month in August & September 2022 & it shows in my account that we have a Direct Debit of £215.00 each month, but nothing has been taken out.
What is happening to my account? We are now in Debit where we should easily be well in Credit.
Can someone get in touch to explain?
Thank you.

Hi @ViviS

This is essentially a customer to customer forum so you will need to contact Customer Services.

[JoeSoap]

@ViviS

This a customer-to-customer forum where opinions are shared and advice given. Sometimes Eon Next staff intervene to get things done.

In this case I think you might be best to contact customer service by means in the following link…
https://community.eonnext.com/threads/3249-How-to-Contact-us?p=7151&viewfull=1#post7151
This will give you more chance of getting it sorted in case it can’t be sorted here.

Although your Eon Next account is in debit, you are still in possession of your DD money to get your energy account to where it should be.

Hope you get it seen to soon.

[JoeSoap]

Beaten to it by @Andy65 👍

[ViviS]

Have emailed them already & will ring tomorrow.
Thought someone from E.ON might see this & help....