My latest statement tells me I could save money by paying by direct debit. It says I’m on Next Flex, paying on receipt of bill. I’m not, I am on Next Flex but I’ve always paid by direct debit. I just don’t trust what I’m being charged now. Does anyone know the rates or where I can find them to see what I should actually be being charged?
Statement implies I’m not on direct debit
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Level 6017-09-22
Go to your account > Energy > Our Tariffs > Scroll down to bottom of page > Check out our range of tariffs > Input postcode > Select Current tariffs (or Previous if you want to look at old tariffs no longer available) -
Level 9117-09-22With Eon you can pay by fixed direct debit, where you pay the same amount each month with periodic reviews, or you can pay actual bills after they are raised, so a variable direct debit. Both methods attract the same tariff, the best currently available.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Level 6017-09-22
On your latest statement it should specify on page 2
Your electricity tariff
Prices do not include VAT unless otherwise noted.
Electricity
Tariff Name ????????
Product Type ???????
Payment Method ???????
Unit Rate ???????p/kWh
Standing Charge ??????p/day (£??????/year)
So what does it specifically say on your statement? (i.e the ??????) (if you are dual fuel then there will be another section for gas) -
Level 517-09-22Electricity
Tariff Name. Next Flex
Product Type Variable
Payment Method On Receipt Of Bill
Unit Rate (Day). 33.879p per kW/h
Unit Rate (Night). 18.469p per kW/h
Standing Charge. 41.347p/day (£150.92/year) -
Level 4717-09-22Hi @Janette
If you look at your payment history I'm guessing that your payments vary each month?
So you are paying by Direct Debit but the amount varies with each bill rather than a payment plan where the annual estimated cost is split equally over the year. As @meldrewreborn has said both payment methods should use the same tariff rates.
I suspect the note on your bill about it being cheaper if you pay by DD is appearing because it's triggered by 'receipt of bill' and they probably haven't done the logic properly. -
Level 6017-09-22
Something is definately off with @Janette's account. What @Janette needs to now confirm is exactly how the payment is made and particularly whether it is made automatically via a Direct Debit mandate every month or every 3 months?
I ask because Eon Next work out a monthly statement based on what I have used via either customer reads or (more recently) via smart meter reads. Because I have set up a Variable Direct Debit mandate with Eon Next, they effect a Direct Debit to zeroise the account after said statement some 15 or so days later than the statement. There has been absolutely no input required by me to make these payments since this Variable DD mandate was set up.
Looking at @Janette's rates they do look like they are the rates from the current Next Flex - Payment on receipt of bill tariff which is slightly more expensive than Next Flex - Direct Debit Version hence my request as to @Janette's region to verify this and to verify the frequency of their billing (and payment method). I don't know but possibly Payment on receipt of bill is used for 3 monthly direct debit only. If this is the case then @Janette can get slightly cheaper energy by going to a monthly direct debit plan paying the whole bill as I currently do.
If already paying monthly direct debit then it would seem that Eon Next are applying the wrong tariff to the account. -
Level 9117-09-22@Mailman
An excellent analysis- so it might be that paying quarterly in arrears doesn’t qualify for the direct debit rate. The difference is not to be dismissed - probably in the region of £150 per annum . -
Level 519-09-22@Andy65 Thanks. I'm on fixed dd currently set to £150 per month :(
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