I have elec account on pre-payment meter, gas account is deducted from Universal Credit monthly. I downloaded eon app for mother, 86 years old, because she is blind and hard of hearing, this wS our easier way of going through her account, I used my email address. She is 86 and blind, so doesn't detail.
for some reason now my accounts have been added to her account and I now get letters, with her name at my address. And I have just received letter from Financial company with her name on, but my accounts.
Trying to get this sorted, but have hit a concrete wall.
E-on Next have taken it upon themselves to put our accounts together, without my name now, different addresses just because i used My email address and it won't let me change it online.
HELP....
for some reason now my accounts have been added to her account and I now get letters, with her name at my address. And I have just received letter from Financial company with her name on, but my accounts.
Trying to get this sorted, but have hit a concrete wall.
E-on Next have taken it upon themselves to put our accounts together, without my name now, different addresses just because i used My email address and it won't let me change it online.
HELP....
