My 92-year-old father's Smart Gas Meter stopped working when he was switch from Eon to Eon Next in December 2021. He was helpfully told to ask "passers-by" to read his Gas meter as Eon Next no longer read meters. Since then, I have telephoned and emailed Eon Next numerous times and even sent a recorded delivery letter to the CEO to no avail. Finally, I wrote to the Ombudsman. On Friday, I received a reply from the Ombudsman upholding my complaint and, miraculously, my father's Smart meter is now working.....
So, if your Smart meter isn't working and Eon Next won't help (or say they cannot do anything), register with the Ombudsman and send them copies of all your emails and letters to Eon Next. It takes a couple of months for the Ombudsman to investigate, but Eon Next seem to perform miracles and get non-functioning Smart meters working immediately after their intervention.
It's taken nine months but finally, my father has a functioning Smart meter.
So, if your Smart meter isn't working and Eon Next won't help (or say they cannot do anything), register with the Ombudsman and send them copies of all your emails and letters to Eon Next. It takes a couple of months for the Ombudsman to investigate, but Eon Next seem to perform miracles and get non-functioning Smart meters working immediately after their intervention.
It's taken nine months but finally, my father has a functioning Smart meter.
