Hi, I had a smart meter installed by Eon last year, however since the switch to Eon Next I've had to read the meter manually. Is there anyway to check if meter readings by are now being sent smartly? And also is possible to change the frequency the smart meter readings are being sent? I see other providers allow you to choose between hourly, daily or monthly.
Is there any chance you can pop me a private message with your account number or address so I can look into this with you and make sure all has gone to plan? I'll be back with you as quickly as I can.
Alternatively, if you'd like a quicker reply (I'm leaving the office shortly and not back until Monday evening), it might be worth popping over to our Facebook and Twitter pages and asking one of our amazing Digital Operations Team to give you a hand - they're available 8am-10pm 365 days a year!
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