Does anyone ever answer when you call E.ON? I have been on the phone 15 minutes now and no indication if I am in a queue etc...
Does anyone ever answer phone calls at E.ON?
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Level 9107-09-22@RLOG
Given the recent hike in the price cap (which may be cancelled tomorrow) there has been a huge increase in the number of customers ringing customer services for help. Call are answered but there's only so many they can answer in a day - the result is long queues and customers getting annoyed because of wasted time - particularly if they get cut off.
So why not ask you question here? We don't bite! (usually!)Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 109-09-22@meldrewreborn
it would be nice if there was a message letting you know what's happening, i phoned trying to speak to some one, i chose option 2 to speak to some one, i got a message saying " ask your question on what's app" then it played music, i didnt know if i was on hold, or in a queue, or wether I was just left hanging, i waited 20 minutes but no one answered nor did I get any message letting me know what was happening. I eventually hung up as I didn't know if this was a free phone number or not, I've been trying for weeks to find some way of getting to speak to someone, this is the worst customer services ive ever know, and theres a lot of bad ones out there, -
Level 107-12-22@meldrewreborn Hi. How can I set up my direct debit please. I am a new customer and NO ONE is answering calls been on hold for nearly 30 mins
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Level 9207-12-22@NBukhari
If you've just moved into a new property, use the Move home link from the main E.On Next website. Click Help then follow the link to Move Home
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9107-12-22
If you can find the moving home section on the website you can kick things off there. You are constrained to using the same supplier as the previous account holder, so make sure of that you’re approaching the right supplier.
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