[Beki]

@3mmstainless - Have you had an update from Richard?

[3mmstainless]

@Beki_EONNext Hi. Sorry for the delay. The last response was 29th September. :-( Are you able to help?



Hi Ian, Richard here!

Just a quick update regarding the electric, your account is being looked into by a smart specialist and they will be providing me with an update either next week or the week after, which I will reach out to you and keep you in the loop 🙂

[3mmstainless]

@Beki_EONNext are you able to help? A few weeks ago I was telling Richard how good it was keeping me updated with progress. Now, they aren't replying to my messages.

My gas smart meter display isn't showing the correct tariff and the electric isn't communicating with the home display at all.

Thanks...

[3mmstainless]

Thanks @Beki_EONNext looks like you have helped them respond. For those interested in this thread, here is the latest feedback:

I have checked your account and can see there's a note on there for someone to check the progress on 22nd November as we are awaiting further information. I have sent the agent a message so they can provide an update for you 😀

[Beki]

@3mmstainless That's great that you've got some communication. I would be keen to know what they say tomorrow 😊

[3mmstainless]

Originally Posted by Beki_EONNext

@3mmstainless That's great that you've got some communication. I would be keen to know what they say tomorrow 😊

...... Well, they didn't contact me as they said they would. Can you please poke them with your stick 😂. Not hearing anything when they said they would contact me is the worst. ☹️

[Beki]

@3mmstainless I sure can, can you DM me with your account details as your email isn't linked to your energy account?

[3mmstainless]

Update:. It's been 6 months since I reported this issue here. I've had help via private chat, but unfortunately it's come to a stop as I need an appointment for the smart meter to be power cycled. I've given up. 😔

[meldrewreborn]

@3mmstainless

you have been patient enough. Time to raise a complaint - what is there to loose?

[3mmstainless]

They raised a complaint for me a few.weeks ago and yesterday gave me 2 options which I've posted below.
The communication from the staff on this community forum have been excellent as they are quick to respond and very friendly and have proactively checked up with me and within E.ON.




We have 2 options at this point:

We can continue to wait for them to get in touch and get this sorted for you but I have no timescale for this.
Or I can pop you a deadlock letter, in which the resolution to the complaint would be to wait for this appointment and if you aren't happy with this, then you can go to the Ombudsman to get independent advice.