[Saz]

My IHD doesn’t appear to have the correct tariff info (I’ve got gas and electric and I got the IHD with the smart meters when I was with Eon)

is there anything I can do which can make it more accuraye, or is it just worth replacing with an Ivie Bud?

I’ve only in the last few months got my smart meters to give monthly readings so don’t want to do anything that will effect that side of things 😂

[Andy65]

Hi @Saz

It sounds like a tariff update just needs to be pushed through for you by Customer Services. The quickest way to contact them is usually Social Media (I'm not a fan but it works), send a DM with your full name, address and account number and tell them your IHD doesn't have the latest tariff rates and can they push them through for you. Once they've done it, and they may be busy after today's announcement, it should show within 24 hours.

Alternatively @PeterT_EONNext or @Beki_EONNext may be able to do it for you, it's a very common problem.

[Beki]

@Saz, welcome to the Community! The wonderful @Andy65 info is correct however, I have pushed that through for you as we are extremely busy at the moment and it doesn't take me long. It should push through at midnight (sometimes earlier) but if it doesn't, please try the reset IHD steps below. 😍

- Unplug the device from the mains, and switch it off (there is a small on/off button on the device, press and hold this until it is off).
- Take the device near to your electricity meter, as close as possible.
- Switch the device back on (hold the on/off button down) the device should come back on and resync.

Let us know how you get on 😊

[akguptay2k]

Hi @Beki_EONNext

I am also in the same boat where IHD tariff has not been updated since April. Could you pls push the current tariff to my IHD as well?

Pls let me know if you need additional info

[Saz]

@Beki_EONNext

thank you. I’ll have a look at it tomorrow 😊

[Beki]

@akguptay2k I think there is a little more going on with yours that just the tariff. Can you have a look at your electric meter and there is a little white box above or near it? This is your comms hub - can you share a picture of the lights on it please?

[akguptay2k]

@Beki_EONNext I have uploaded the picture as requested.

It is showing
* Eonnext supplier for Gas with incorrect tariff
* P1 supplier for Electricity with incorrect supplier/tariff

* Also it does not send Electricity reading to EON. But it sends the same for Gas

[Saz]

Originally Posted by Beki_EONNext

@Saz, welcome to the Community! The wonderful @Andy65 info is correct however, I have pushed that through for you as we are extremely busy at the moment and it doesn't take me long. It should push through at midnight (sometimes earlier) but if it doesn't, please try the reset IHD steps below. 😍

- Unplug the device from the mains, and switch it off (there is a small on/off button on the device, press and hold this until it is off).
- Take the device near to your electricity meter, as close as possible.
- Switch the device back on (hold the on/off button down) the device should come back on and resync.

Let us know how you get on 😊

thanks for your help, it’s looking like it should I think.

just a quick one, does the figure given include the standing charge each day?

[Beki]

@Saz Your IHD will show your standing charge each day, which usually refreshes around midnight. You can check how much your standing charge is on your latest bill. 😁

[akguptay2k]

Originally Posted by Beki_EONNext

@akguptay2k I think there is a little more going on with yours that just the tariff. Can you have a look at your electric meter and there is a little white box above or near it? This is your comms hub - can you share a picture of the lights on it please?

Hi @Beki_EONNext,
any update as I have provided the requested info