Setting up a standing order

  • xGDx's Avatar
    Level 1
    Good morning,

    I have just cancelled my direct debit payment to EON but didn't check what details I need in order to set up a standing order.

    Can anyone please help with this?

    Thanks

    G
  • 5 Replies

  • meldrewreborn's Avatar
    Level 91
    @xGDx

    you need to contact customer services. Changing from DD could cost you £200+ in additional charges per annum so you need to tread carefully.

    I copied this from another thread - i don't work for eon next.


    Want to email your Community Team directly? Pop us a email at:
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    and we will get back to you.

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    We also have Energy Specialists available across our social media platforms; Twitter and Facebook. The best thing about this service is that you can pop us a message and we will get back to you as soon as we can. Again, it's a great idea to pop us any information you think is needed so we can look into your account quicker.

    We now have said hello to
    WhatsApp
    (0808 501 5200) just like with social media, our Energy Specialists will be here to help with any problems, any time of day.
    Last edited by meldrewreborn; 26-08-22 at 15:54. Reason: correction of symbol
    Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
  • JoeSoap's Avatar
    Level 91
    @xGDx

    I would imagine that you are on a Direct Debit tariff, in which case the costs are usually cheaper than the equivalent Non-Direct Debit tariff. If you have merely cancelled your DD without contacting Eon Next or switching tariffs then you may just get confirmation of the cancellation and an option to start the DD again and keep your tariff.

    If you can disclose your tariff on here then better advice will be forthcoming. I would be very nervous of stopping my DD as, if I continued to use the same amount of energy, then I would inevitably end up paying more due to the fact I would be removed from my fixed tariff. Yes, I might pay less per month initially but in the winter months it would be much more and before long I would have lost out considerably.

    As @meldrewreborn has said, I would tread very carefully.

    Apologies in advance if you have been diligent and are confident you will not lose out but it's worth pointing out the pitfalls.
  • xGDx's Avatar
    Level 1
    Thank you both for your quick replies.

    I should have provided more detail in my original post.

    I am on the Next Flex variable tariff so don't receive any benefit by paying Direct Debit and I spoke to customer service this morning to cancel the DD.

    My current tariff details are below and I'd be grateful for any advice.

    Electricity
    27.84p/kwh
    49.65p/day

    Gas
    7.34p/kwh
    27.22p/day
  • JoeSoap's Avatar
    Level 91
    @xGDx

    I can see three Next Flex tariffs available in my region. Next Flex - Direct Debit version is probably what you were on and maybe still are for all I know. The other two being Next Flex - Payment on Receipt of Bills version which is definitely dearer and Next Flex Prepayment version which is more difficult to work out and depends on your usage.

    You need to know which Next Flex you are currently on and whether it has changed since you cancelled your DD. If you search eonnext.com tariff search then put your post code in you will get more accurate tariff details.

    To answer your original question, you will need to Contact Eon Next using the details that @meldrewreborn posted earlier.

    Good luck with it all.
  • meldrewreborn's Avatar
    Level 91
    @xGDx

    From your existing prices you pay by DD and you live in Southern Scotland!

    Paying by DD is the cheapest way to pay, paying by other cash methods (i.e. not prepayment) will cost you £200 more a year from October 2022. Its not true to say there is no benefit to you paying by DD. Financially you should think again on this.