@SheevaMTimbres That looks like an amazing experience! I might sign up to that!!
I've checked on your account and it's in the backlog at the moment. I have a reminder on your account to check though and they will pop me a message when they've looked into it and advise me what to do next. Please note this could be a wee while.
@SheevaMTimbres That looks like an amazing experience! I might sign up to that!!
I've checked on your account and it's in the backlog at the moment. I have a reminder on your account to check though and they will pop me a message when they've looked into it and advise me what to do next. Please note this could be a wee while.
With regards to Nijmegen, the main issue is getting accommodation, which can in some cases have been booked up 1-2 years in advance! Such a fantastic friendly well organised event though, & huge party on the last night!
Thanks again, & hopefully hear from you soonish! 👍
@SheevaMTimbres That looks like an amazing experience! I might sign up to that!!
I've checked on your account and it's in the backlog at the moment. I have a reminder on your account to check though and they will pop me a message when they've looked into it and advise me what to do next. Please note this could be a wee while.
if you use @Beki_EONNext you might get a swifter response - it depends how her notifications are set! But I've done it for you now.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Pending any resolution on this, is your gas meter sending any readings back at all? If E.On Next are not getting information on your gas consumption but the meter is visible on the network, this indicates a network issue or a problem communicating between the data company (DCC) and E.On Next. If however the meter isn't visible to the network, this indicates a fault with the meter or the hub at your end.
Can you run the Citizens Advice Smart Meter Checker and post your results?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I have visited the Citizens Advice link, & entered the details twice, but it states, "We can't find your meter".
I have taken a screen shot, but I have crossed out the gas MPRN, & postcode as precaution. I will post them if someone can let me know if it safe to do so.
Yep, redacting the personal info is always a good move. The fact your meters are not visible is the pertinent information.
The Comms hub is an SKU1 cellular unit which relies on a 3g mobile network. Any idea what coverage is like where you are? Round here, they shut down all 3g services in my area on 01 October and no-ones smart meter works any more.
I'm thinking that could be the issue, if you have really bad signal where you are. @Beki_EONNext, have you made any progress on this yet?
The Comms hub is an SKU1 cellular unit which relies on a 3g mobile network. Any idea what coverage is like where you are? Round here, they shut down all 3g services in my area on 01 October and no-ones smart meter works any more.
Gas is often an issue...the meters can sulk sometimes, especially if new tariff information is sent to them. We'll keep on keeping on and hopefully we can make some progress for you.
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