I switched to E.on 11 Months ago and set up a monthly variable direct debit for payment. To date they have collected precisely 1 payment! I am advised that they have trouble reading my smart meters (SMETS1) and so I have been supplying my own readings monthly.
I have emailed customer services asking for my payments to be regularised and have received assurances but still no payments taken. By now I must be a considerable sum in debit but as I also don't receive statements I have no idea of amount!
Any advise on how this can be sorted would be most welcome. I hate being in debt!
If you get into your online account have you been billed even though the DD hasn’t been collected? It makes difference as to how and whether you actually need to do anything.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Hi @TonyGomm, just to understand better the situation, you set u the DD payments and you still haven't been billed or is the DD payments not reaching us at all ? Did you set it up online ? Have you double checked that there wasn't a typo while putting the details in ? If you have a couple of spare minutes it might be worth it to get in touch with our social media team or even through Whatsapp, to see if there was an issue/error on our end and see if we can fix it. Usually we can simply give you a phone call and reset it for you. Let us know how you get along.
The customer says no payments have been taken. The DD system works by the supplier initiating a demand for payment through the BACS system. IF no demand is made then no payment will result. One payment did work then no more. The problem likely lies with Eon Next. If they don't bill the customers at all will they then also not collect the DD?
@meldrewreborn Although the system works through BACS, the DD set up is either made by phone or set up online due to GDPR. In these situations things can go wrong. I have asked those questions as in the past other customers had the similar issue and sometimes the problem lies with the bank that wouldn't allow us to collect the money. It depends on the bank account and security of that account. My thought is based on the fact that one payment was successful and others weren't. So this situation should be tackled from different angles. I am more than happy to explore all the options. The customer service can upload the account and they can check if the error lays with us or not.
If a DD was initiated by Eon Next and it failed then it would be investigated to discover why that had happen and corrective action taken. It seems to me much more likely that the DD hasn’t been sought in subsequent months and the faltering lies within you company.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
