You say it may only be pennies but they all add up.
Just think if eon "mistakenly" took an extra penny from every customer in every direct debit...that's a lot of free money at the end of the year.
And how many people would complain about a few pence, let alone even notice it?
Insignificant and pointless I would have thought, especially when they just add a tenth or two of a penny to the cost of 1 kWh and they'll be reaping it in every hour of the day and night.
@JimL I have exactly the same error in basic arithmetic on around 20% of my bills. The rest of this thread seems to miss the point. I've raised it with E.ON Next and they tell me that their system is automated and not prone to errors.They also say this issue has not been raised before. I don't think it results in incorrect amounts being billed. It just makes it impossible to verify the amount being billed. Nothing to do with rounding, smart meters and all the other things mentioned. It's a simple error in arithmetic that a 10 year old could correct.
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Level 14 Hours Ago@JimL I have exactly the same error in basic arithmetic on around 20% of my bills. The rest of this thread seems to miss the point. I've raised it with E.ON Next and they tell me that their system is automated and not prone to errors.They also say this issue has not been raised before. I don't think it results in incorrect amounts being billed. It just makes it impossible to verify the amount being billed. Nothing to do with rounding, smart meters and all the other things mentioned. It's a simple error in arithmetic that a 10 year old could correct.