It’s all very odd. It doesn’t seem as though it should be difficult for a meter to log how much gets used then transmit it to an IHD where it should be able to tell you how much has been used in any given period and, given it should know the unit rate and daily charge, convert that usage into cost.
There must be a lot more to it than meets the eye.
@Andy65 thanks I will try this, although eon say the app is working properly, which mine obviously isn’t as I have to delete it every day and reinstall it to get my usage up… I will try this one tho.. thanks again
I’m assuming no one has had a fix for this? My usage went out of sync from September. Currently upto 4th November I have no data for November showing, though over last few days the October usage figures keep increasing ie gas now correct but elec still low. Eon support don’t seem to be able to help. They say a new app is in its way so hopefully it will help and show daily figures to show what’s wrong. Also using the bright and loop apps but they also have there own issues getting data sometimes or not getting all old data available.
use readings from the actual meters rather than the apps.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn i currently use the bright and loop apps but it shouldn’t be rocket science for the e.on app to show the correct data, or for e.on support to be able to find out what’s wrong. As of Nov 5th it currently shows no November data. I suspect it is still retrieving October data but hard to prove without daily stats in the e.on app.
Update Nov 12th somehow the Sept and Oct Electricity usage figures now correct. Though Sept gas still a couple days short. Nov figures still 4 days behind. I had to log back in so maybe something was reset after last IM yesterday..
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
