@
iman Hi. Yes, you have to contact them with your actual move in date, so they can open a new account in your name. You only have to be a customer for the first 30 days, after which you can switch supplier, which I strongly advise that you do, unless you're happy to have endless problems and stress, which will probably take months to fix. E.ON Next are 16th in a list of 16 ( so last) of the main fuel providers, and also worst for customer satisfaction, at 52%. Octopus Energy are rated the best, at number 1 with 70%. My observation is based on the worst experience of my life with this company, who have been incapable of billing me correctly for the last 7 months. In fact, they've sent me 15 wrong bills in less than 2 weeks recently, with stupid mistakes like double-billing, and including 26 estimates of my usage, along with my actual usage. I had to spend 3 hours on the phone last month getting it fixed, and I literally had to walk the advisor through the last bill step-by-step, in order to prove their mistake. It was like talking to a child, but it resulted in a £100 reduction in the bill, plus an extra £30 reduction as a goodwill gesture, for all my wasted time. Very stressful, but totally worthwhile in the end. By the way, don't believe anything they tell you either. Check everything, or they'll probably overcharge you. They seem incapable of using logic and common sense to identify questionable high or low usage, and it often feels like they just want you to pay them whatever the computer says you owe them, rather than billing you accurately for your actual fuel usage.
