Hello
Our meter readings have been submitting automatically and everything was working up until May, and since then no readings have been sent to EON Next - I can't provide meter readings myself as I can't move the washing machine away from the meter to be able to see.
Just wondering if anyone has experienced this and how it was resolved? for months we weren't giving gas readings so was all estimated but that was resolved a few months ago.
Customer service just said it could be the signal in the area and kept asking for manual readings even though I told them I physically cannot give them at the moment, I would have to call people in to move things to take a reading each month.
Thank you
Our meter readings have been submitting automatically and everything was working up until May, and since then no readings have been sent to EON Next - I can't provide meter readings myself as I can't move the washing machine away from the meter to be able to see.
Just wondering if anyone has experienced this and how it was resolved? for months we weren't giving gas readings so was all estimated but that was resolved a few months ago.
Customer service just said it could be the signal in the area and kept asking for manual readings even though I told them I physically cannot give them at the moment, I would have to call people in to move things to take a reading each month.
Thank you
