[PeterS]

My current E7 fixed price contract comes to an end on 1^st July 2022.

Having just had a look online on the eon.next website at the ‘renewal offers’ for my account, I notice that they are all flat rate tariffs being offered. I wish to stay on E7 as my energy split is roughly 50/50 peak/off peak (am all electric with electric heating). So, why does your website only offer me non-E7 ‘flat rate’ electricity only please?

Surely the choice whether to stay on E7 is mine and mine alone and the E7 rates should be the ones quoted one is already on E7 with a dual rate meter?

Also, all the quotes shown are based on usage of 2900kWh per year which is a real under estimation of my annual usage.

My actual annual usage calculated from actual billing (with readings supplied monthly) from the end of May 2021 to end of May 2022 is actually:

Day rate (E7) 1976 kWh
Night rate (E7): 1951kWh

Annual Total: 3927kWh

(Extracted from your billing)!

So, may I enquire why the offers shown are seriously underestimating my annual usage by almost a third?

I am beginning to think eon.next are also deliberately manipulating annual usage in order to quote a lower annual cost and thus lower monthly direct debit, which could be a trap many might fall into and resultantly end up in debt.

Surely all quotes should be based on actual usage from the previous 12 months and not just two thirds of it?

Many thanks.

[meldrewreborn]

@PeterS

The real issue is that you are on economy 7 and eon next are not offering you any like for like tariffs at renewal. The estimated figures are probably just a bit of computer trouble.

Its of concern generally if suppliers are not advising customers of their full range of options, and I'm sure OFGEM wouldn't like to think that economy 7 is being phased out by stealth. I've tagged your post as escalated to moderators. Hopefully one will pick this up soon and get the full tariff details to you.

PS really envious of your low level of consumption.

[Andy65]

Hi @PeterS

When you log into your account and look at the tariff options, have you clicked on 'See full tariff information' for each tariff available?

My fixed deal ends on July 31st and I'm on E7. At first glance it looks like E7 isn't an option but as usual they're only showing the day rate. If I click on 'See full tariff information' I get both the day and night rates. see below for the standard variable tariff:

[Bennie_R97]

@PeterS I have had a look at this thread. Have you contacted our energy specialists about this matter over social media or Whatsapp? Even if for some reason we can pull the correct tariff for you. Let us know how you get alone. The team that deals with our email, are extremely busy lately.

Bennie

[PeterS]

Originally Posted by meldrewreborn

@PeterS

The real issue is that you are on economy 7 and eon next are not offering you any like for like tariffs at renewal. The estimated figures are probably just a bit of computer trouble.

Its of concern generally if suppliers are not advising customers of their full range of options, and I'm sure OFGEM wouldn't like to think that economy 7 is being phased out by stealth. I've tagged your post as escalated to moderators. Hopefully one will pick this up soon and get the full tariff details to you.

PS really envious of your low level of consumption.

Thank you @meldrewreborn.

It is a worry that they are not offering me their E7 tariffs in ‘my account’ on their website (whilst they are actually published on other parts of their website). It is like they are actually trying to force their existing customers onto a flat rate ‘by stealth’.

Again, re the underestimation of usage in their quotes, I would be interested to know how this happens when they have all the data to work on based on monthly meter readings and bills. If this is a ‘computer glitch’ how many other customers maybe affected and what are eon.next doing to correct this? Assuming many people may just look at the quotes and select without checking what usage the quotes are actually based on!

Re our energy usage, we live in a small, very well insulated bungalow with an ASHP. In winter, the ASHP is timed to come on very early in the morning (on cheap rate) and go off before peak day rates kick in. This then keeps the house warm until early evening, when a short blast on peak rates maintains the warmth. Probably not how it should work, but it works for us.

Plus, we are early risers, so showers, washing machine etc is completed before the daily peak rates kick in. Also only have LED bulbs fitted etc.

We are not really frugal – just practice good use of energy and have great insulation.

[PeterS]

Originally Posted by Andy65

Hi @PeterS

When you log into your account and look at the tariff options, have you clicked on 'See full tariff information' for each tariff available?

My fixed deal ends on July 31st and I'm on E7. At first glance it looks like E7 isn't an option but as usual they're only showing the day rate. If I click on 'See full tariff information' I get both the day and night rates. see below for the standard variable tariff:

Yes, I have done that - it only offers me single rate tariffs:





It does not offer or show me E7 tariffs!

[Andy65]

How odd @PeterS. I'd suggest contacting Customer Services as E7 tariffs are available, it looks like something has gone wrong with your account anyway due to the low estimated usage.

[PeterS]

Originally Posted by Andy65

How odd @PeterS . I'd suggest contacting Customer Services as E7 tariffs are available, it looks like something has gone wrong with your account anyway due to the low estimated usage.

Hi @Andy65,

I have made a formal complaint by e-mail to eon.next about it and asked the questions why this 'flat rate only offered' issue has occurred and also how (when they had over a year's monthly meter readings/monthly billing) they managed to underestimate my annual usage by almost a third!

My worry is that if it has happened to me (who is relatively clued up on energy hence I spotted it), is this a systemic problem which may catch out customers who are not as clued up (those who find it all too complex and just look at the offered monthly DD etc, or are on the Priority Service Register for example).

So far, eon.next have been deafening by their silence!

[PeterS]

Just an update to this thread.

Eon.next are still deafening in their silence.

Despite making the initial formal complaint by e-mail, then sending a 'hastener' to unhappy@eonnext.com then a further hastener to ceo@eonnext.com I have not received any response what so ever (other than auto generated e-mail receipts).

So, it now being 56 days since I made the formal complaint, I will spend this coming weekend formulating a full complaint to the Energy Ombudsman.

I will keep you posted on how this develops.

[silverfox55]

Hope you get ths resolved to your satisfaction very soon.