Hi, I have been moved over to Eon Next from Eon where my Tariff was Fix Online v45 running until 9th July 2022. According to the FAQ on The Eon Next website it states the following: Will my tariff remain the same? If you’re on a fixed tariff, your tariff name, prices and end date won’t change. If you’re on a variable tariff, your tariff name will change, but nothing else will. Like now, your prices may change as a result of the regular price cap review. I had a response to an email I sent stating that I was switched to The Next Flex tariff on 20th Feb. This contradicts the information I have read on the website in the FAQ. Can anyone shed any light on this? Obviously I pay for the energy I use regardless of the set ammount payed by direct debit, I can be in credit in summer months and pay extra in winter... does this make it it a variable tariff and only the term the tariff runs for is fixed? I assumed it was fixed as the price per kilowatt doesn't change. Thanks in advance.
Last edited by Marty66; 09-06-22 at 18:46.
Reason: Incorrect formatting.
Hey @Marty66.We are having some glitches at the moment with formatting but we're working on it! I've popped you a private message to get some more details :) Deb
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Your fix tariff should apply to July and then you might have the option of another fix if one is offered at the time. You should not be charged the flex tariff which is the variable price capped tariff. You need to contact customer service and get them to change the tariff. If you have tried this before without success make a formal complaint.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
