I got a letter in may to say prices were going up and I am on a prepayment meter and just switched over from npower I registered my new key for my meter and in the price rise letter it said they would be crediting my account with £13 as they had not notified people in time about the price rise When I rang up eon I was told once I had registered my key and topped up for the first time to ring back I would be given a code to give to the retailer to apply the credit to my key well I rang uop today and no one knows anything about the credit or the letter I have sent a copy by email but heard nothing back anyone else had this problem?
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