hi i hope someone can explain to me how the monthly bill for my late fathers small bungalow which stands empty at present has gone from £30 pcm to over £200 pcm?!
at present the account is in credit...yet eon next seem to think that the direct debit should be increased by over 6 times its present amount from £30 a month (which was more than covering the bill) to over £200 a month?
ive tried to reduce the amount on the online system, but it wont let me. i think ill just be cancelling the direct debit and paying the bill as and when
You need to contact customer services and explain the situation. If all else fails you could suggest abandoning DD and paying based on actual consumption instead.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
hi
cheers for reply, i did try contacting customer services but gave up waiting. ive just cancelled the DD instead. They can bill me the actual amount. to be honest as the account is in credit im not sure why they were taking any payment as they said they would take it from the credit on account first.
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