Contacted Customer Services on line this morning to ask for a refund given that I was £200.00 in credit.
Got an almost immediate response asking for confirmation of my account details and address etc.
Now received an email confirming the refund and it is showing on my account as "pending".
Excellent customer service, thank you.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
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• Saying thanks goes a long way
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The full Community Values can be viewed here
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