@Taskingmanager
the forum doesn’t act as a conduit to customer services for these issues any more. An IHD has to be offered to a customer and carries a guarantee usually 12 months. After that you are on your own.
the Actual meters should be updated by the supplier when you tariff changes. The IHD gets its data from the meters via the communications hub. The consumption data will be accurate, if the IHD is properly paired, but the other data might not be.
I suggest you make a complaint about this. In the meantime readings should be extractable from the actual meters.
the forum doesn’t act as a conduit to customer services for these issues any more. An IHD has to be offered to a customer and carries a guarantee usually 12 months. After that you are on your own.
the Actual meters should be updated by the supplier when you tariff changes. The IHD gets its data from the meters via the communications hub. The consumption data will be accurate, if the IHD is properly paired, but the other data might not be.
I suggest you make a complaint about this. In the meantime readings should be extractable from the actual meters.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
