Had an email to say my account was now with Eon Next and I could top up. Topped up on Friday just to test it worked. It didn't. I didn't receive a confirmation email but the money left my account. Contacted Eon Next yesterday via Facebook, they said they would put the credit onto my meter their end. They did, still not credited to my meters. Then they told me to give it 24 hours to credit, I've done that and guess what...still not credited to my meters! I'm worried to try topping up again as its likely to end up being more money I have to chase around to try and get back or in credit. I don't know what to do. Have sent another message on Facebook but not heard anything back as of yet. I don't understand why we don't get sent a code to put in manually anymore if it doesn't credit within a certain time. Feel like I'm banging my head against a brick wall to be honest.
Top ups not working
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Level 117-04-22Hi Emma.
same with me,got email to say I am now with Eon next and to top up. I did,it shows in my payment section but not on metres,I topped bith Gas&Elec.
contacted them by FB Messanger,it took 22 hours to respond saying "Yes I topped up,and do I want the credit on my metres" Really not good enough tbh,my Electric is running low and I do not want to have to risk a further top up that fails to credit.hope you get sorted like I hope to be -
Level 117-04-22This has happened to me too. No reply via email or DM twitter as suggested. Also no answer on the phone numbers!
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