[Nick1952]

Since I was moved over to EON Next, I've noticed that this month that neither my Gas or Electricity meters have been read (Smart metre) and I have had to manually supply the readings for each. Also my Gas tariff is not showing on my account. I've e-mailed EON but as yet I've had no reply.

[Bennie_R97]

Hey @Nick1952,

thank you for your message. Do you know when you moved to us ? The smart meters can take up to 90 days to reconnect within our systems. If you have been with us for longer, we might need to reset your reading and billing schedule.

Our Energy specialist team can do that for you or do a further investigation on the meters. About the gas tariff, we will need to check that the details of the meters are correct and that is showing on our system, can be different reasons why it does not show, sometimes can just simply be a glitch of the app. Again, our team would be able to assist you with this too 😁

The post who explains how to get in touch with us is on this link.

I hope this has been helpful.

Have a lovely Saturday,
Benedetta

[JerryFr]

@Nick1952 Sending an email in my experience is a waste of time. Twitter messages seem to get replies. I was transferred from Eon which was remote reading my SmartMeter, then transferred to EonNext which cannot. Some 3 months later still waiting for this to be resolved.