I was paying £75 per month having only increased that from £56 the month before to reflect the approximate 54% increase.
They have now estimated and exorbitant increase to £372.01...which from my £75 is an increase of 396% According to their estimation it is an error in their gas calculation, projecting 46Kw of gas usage in 12 months. My property is only a small 2 bedroom house.
Rather worrying as they have adjusted my DD to reflect this.
No not me, but you need to contact them ASAP to put this right. I prefer to email at present rather than wait on the line.
Make sure you include your details (name and account number) and the exact nature of the problem. State what your estimated consumption should be.
If the incorrect DD is taken before you get a sensible reply, then you can call your bank and get them to immediately claim it back under the terms of the Direct debit Guarantee.
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