All sorted on this one - just popping by to say we absolutely do not charge £230 to get a smart meter installed! And the person who thought this now knows not to tell any other customers this wrong bit of info.
We are currently prioritising those with no smart meters at all, but will absolutely be out to exchange any second meters to smart as soon as we can.
I have just registered on this forum to tell you I have also been advised by email that my smart meter installation is chargable.
I registered to have smart meters installed on the website there was no mention of charges, this appointment got cancelled by email a reason was not provided, yet it's still showing on your system as active and someone from CS now tells me it's chargable, despite your website saying it's free?
Sorry for the delay, I'd missed a couple of notifications so just catching up.
I'm so sorry you were also given the wrong information, I've just had a read of the email conversation and can see why you're frustrated!
Looks like we've got things sorted but I'll make sure the person you were talking to, and their teams are clear that we would never charge to fit a smart meter.
Thanks for visiting us on the community though! Hopefully you'll find it helpful and stick around - we're a friendly bunch.
@HannahD_EONNext
well I booked another day off work and no one showed as despite assurances that should there be any problems I would be notified.. The appointment wasn't booked!
I made a complaint I've heard nothing.
I raised an exec complaint I've heard nothing.
I guess it will be the ombudsman next.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
