My meter has been in 6 weeks and still displays old rates and not sending meter readings.
In-house display showing incorrect tariff
- Tags for this Thread
- ihd incorrect pricing
- incorrect tarriff
-
Level 9121-09-22It can take time. Give it another 3 weeks then hopefully everything can be sorted including October rates.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
-
Level 124-09-22I reported my incorrect tariff on my Meter and the fact it's not sending Meter readings back in June. Followed up in July, August and again this month. Nothing. I've now informed EON that until the system is updated, I'll owe the amount on the meter + standing charge + VAT, and gave them 7 days to disagree, which they didn't, so...new contract agreed! Joking, of course, but contracts are two-way not one way, so... -
Level 9124-09-22@Mgowen
I understand your complaint here. That said, you know your tariff and presumably how much energy you use. You can submit manual readings to keep your account up to date and if the subsequent bill shows the correct readings and tariff charges then you know what to pay to keep your account up to date.
As I say, I see where you’re coming from but I’m not sure either you or EonNext are completely in the right or completely in the wrong.
Maybe the truth lies somewhere in between,I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 526-09-22
-
Level 126-09-22@PeterT_EONNext
Hi There
I am following posts on the IHD not displaying the corect Tarrif. I see you have listed a fix to send the meter or IHD a tarrif message. Can you do the same for me please. -
Level 9126-09-22Rates are going up again in October. Can you post back if the October rates come through without further prompting?
-
Level 129-09-22@PeterT_EONNext please add me to the queue for a tariff update to my IHD thanks :)
-
Level 101-10-22Please could you send update through to my metre, I've noticed gas is still showing August 15 rates on my IHD.
Thanks -
Level 9101-10-22@Balikev
There will be many calls for this as the tariffs have changed for most of us again today. We have been advised to give it three days for the update to show on our IHDs prior to contacting customer service.
Powered by
