Hi,
I texted wit one person from eon next and then told me my account is in debt. I don't undarstand how is possible if I Have direct debit for electricity and gas for top up card. So is impossible. Can you explain me this please
Prices for electricity have risen considerably. A Direct debit is a budgeting mechanism - it does not guarantee that all your usage is paid for. your account still gets charged for your consumption at prevailing prices. If the DD isn't set high enough you will go into debt.
@ilona1986 I'm confused.....Do you have a pre-payment meter? I can't work out why you would be paying monthly Direct Debits as well as using a Top up card!? I didn't even know that was possible, unless you have one standard meter (electric) and one prepayment meter (Gas). If that's the case, I would think the debit would be on the Direct Debit account/meter(Electric) which would suggest your DD payments were set too low, meldrewreborn has written a well written explanation.
Hopefully you'll get it sorted soon.
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