@Han_EONNext I'm trying to increase my direct debit from £100 to £150 but the site doesn't allow me to do this (the "save" button doesn't work)your "recommended" amount is £594 which is just under what my monthly wage is, I've had to reduce my hours due to my epilepsy, so that's not possible but £150 is.
How to contact E.ON Next
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Level 9209-06-23Despite what they 'suggest' your DD 'should be', that sounds a bit high unless you have a significant debit balance on your energy account.
The site will only allow you to adjust your DD yourself by +/- 10%. You can do it incrementally in steps. Increase by a tenner. Save the changes, wait a few days, then increase by another £10 and so on. Or, you will need to phone Customer Services to do it in one hit.
Alternatively, you can leave it as it is, and make an additional manual payment through the site or the app.
The phone call to CS is probably the best option.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Team09-06-23Hey @SteffiT as @retrotecchie has pointed out it would be best to get in touch with customer services in this instance as they will be able to go through your circumstances with you, go through your account to make sure everything is running smoothly and make any adjustments needed for you based on this.
As @Han_EONNext has mentioned you can contact us by phone, email or social media and an energy specialist will help you out 😃"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
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Level 508-08-23What are you doing to help customers with Soon to be redundant RTS meters. I have one and still waiting to be contacted by Eon about replacing with a ACLS 5 terminal smart meter -
Level 9108-08-23@rosey
You need to take the initiative and contact customer services to request a compatible smart meter.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 508-08-23I have tried - customer services keep saying they don’t do 5 port smart meters, some don’t know what I mean when I discuss night storage heaters or Know what an RTS meter is . I Have asked to be transferred to someone in complex metering but told there is no one . I have emailed on numerous occasions and no reply.
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Level 9208-08-23@rosey
If you have a complex metering system, i.e. the 5th terminal for off-peak heating and hot water then you really shouldn't be with E.On! The only two companies that correctly support complex metering are SSE or OVO.
E.On do occasionally supply 5 terminal meters but they rarely set them up properly. Two folk that did get them changed ended up with no heating or hot water.
I suggest you contact OVO or SSE to change supplier, get the right meter properly configured and have a complex tariff set up. E.On have no Scooby Doo about such things!Last edited by retrotecchie; 08-08-23 at 17:33.
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Level 9109-08-23@retrotecchie
I presume that alternatively a consumer controlled time switch could be installed to control the supply to the off peak appliances. Indeed that to me would be preferable.
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