If you use social media as a company, you don’t have to answer straight away and you can also not be held accountable when giving answers.
it is a real shame as most people would like to hear a voice and the tone on the other end of the line. Also customers like accountability.
I’m not sure why they say they are available 24/7 I have been trying all of them all week and nothing.
Not answering phones is not really good enough, when it comes to social media we literally don’t know what is going on, they can answer when ever they like (or not like).
@Aspenbat they mean you can log something 24/7 not that you’ll be able to chat in real time. You have to avoid falling for the PR.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
All the message I have sent yesterday on all social media platforms along with about 10 messages on this forum and not one answer yet. What is going on???
Simple question about the tariff and what times are the reduced rates along with what is the cost during that reduced rate. A couple of things like that. Customer service should be reachable much easier than this
absolutely agree, they are severely underesourced. We have answered questions like yours before though especially on times. If you can state you region , meter type , fuels affected we might be able to help.
[QUOTE=Andy65;7317]What I find particularly irritating is when a business that I deal with such as Eon Next, go out of their way to avoid contact with customers.
I've just spent 10 minutes at eonnext.com trying to find any contact information. I clicked on Contact Us, then tried the sub sections Bills and Payments, Meters and meter readings, Tariffs and renewals and Something else, there is no mention anywhere of a telephone number, email, Twitter etc.
How can you have a Contact Us page and not have any actual contact information?
I understand that Social Media is becoming a popular method of contact, but I dislike it myself because of the delays between interactions. I prefer the telephone myself because it's the only (usually!) way of ensuring your query is answered. I will use email but quite often it's never read properly and so you generally get half an answer, a standard reply etc, then end result is that I have to ask again.
Irrespective of what channels a business decides to use for communication, the one thing that I would expect is that they're all available for the same length of time. I don't understand why a person who uses social media would get preferential treatment over another who wishes to use the telephone.[/QUOTE
The social media route is just to save money, as they respond no faster , and whatsapp certainly not responded to promptly.
You only have a 'night rate' or off peak rate if you are on an Economy 7 or Economy 10 meter and corresponding tariff. Single rate Next Flex is just that. One rate 24 hours a day.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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