Hello just wondering if anybody can help I topped up earlier gas went on not a problem electric put the key in and just said token accepted didn't put any money on but the receipt says payment successfull I have never had this problem before tried calling they said ring back at 8am
thankyou emma
I have no knowledge of prepayment meters but a quick online search suggests there are other means of topping-up so hopefully you will be able to use one of those if still having trouble.
I’m disabled and I can’t top up my smart prepayment meter with my debit card on the app. Keeps saying ‘check billing details’ which are correct. Not had a problem before. Same on the website.
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