I am over £300 in credit. I have emailed Eon Next twice in the last week and not had any reply or response let alone acknowledgement. Also tried via Facebook and messenger which is supposed to respond in 24 hours . Its been 4 days now and still nothing.
I am very dissatisfied, disillusioned and disgusted at this behaviour. It is impossible to make any contact with Eon Next.
What am I supposed to do if I or anyone else cant speak to someone? Customer service is atrocious. This will only strengthen my case to switch suppliers.
So sorry to hear you've had problems getting in touch with us, we have been incredibly busy in the last few weeks which has meant much longer wait times than we'd like.
We're speeding through the messages on Facebook too and are almost back to our usual 24 hour service so I'm hoping you've had a response by now?
phone 08085015200 office hours. Up to £500 you can demand credit, over that you need to send pics of your meters!! even though you may have smart meter. Having same trouble getting MYMONEY, so am reducing DD down to nominal £1. good luck
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
