There is a problem with outbound emails from Eon Next related to accounts.
i've spent two days trying to log on. I know Eon sent Eon Next the email associated with my Eon account. I have done the 'first time here since transfer .... blah blah blah' bit to get a new password. No emails received facilitating this. Junk folder clear. Attempts to call Eon Next are fruitless (being polite here). No calls taken after 5 on Mon-Thurs, no calls accepted after 4 on Friday, no weekend cover. Seriously rubbish support provision. I'm seriously wondering about the capability of Eon Next to do the most simplest of IT/IS tasks. This has nothing to do with 'difficulties in the price market'. It's down to appaling operational planning.
i've spent two days trying to log on. I know Eon sent Eon Next the email associated with my Eon account. I have done the 'first time here since transfer .... blah blah blah' bit to get a new password. No emails received facilitating this. Junk folder clear. Attempts to call Eon Next are fruitless (being polite here). No calls taken after 5 on Mon-Thurs, no calls accepted after 4 on Friday, no weekend cover. Seriously rubbish support provision. I'm seriously wondering about the capability of Eon Next to do the most simplest of IT/IS tasks. This has nothing to do with 'difficulties in the price market'. It's down to appaling operational planning.
Last edited by NoPatience; 05-03-22 at 14:37.
