[Avrotiger]

I am also having exactly the same issue. Since October I haven't had a reading, I only noticed this on the bill I had the other day because it was only showing the electric. My concern is if it now updates my reading I will have to pay the new gas rates when I was on a fix rate up until the end of February. @PeterT_EONNext could you advise please?

[JimC]

@PeterT_EONNext
I am having the same problem with gas readings not being submitted, it has been like this since the website switched to EonNext.
I have been asked to submit readings and told it will be a long time for it to be fixed.
We are both pensioners and my wife has advanced Parkinsons and I have enough to do during the day looking after her and the last thing I need is not knowing whether or not I am getting accurate bills each month.
I was chatting on Eon Facebook the other day with the same answer and it really is not good.
If my gas meter was submitting a reading lower than what I have used you can bet that would be fixed pretty quick.

[meldrewreborn]

@MichelleG

Electricity meters read in kWh directly, Gas meters measure the volume of gas consumed - so you need to look for the reading which says volume, or Cu Ft or Cu metres.

A rough conversion of the volume to kwh is to multiply Cu ft by 31 or cu.mt by 11. But the reading to be input on the website is the volume used for gas.

[Bennie_R97]

Hey everyone, I am really sorry that our social media team is taking longer to reply to you all.

We have been extremely busier than usual.

Did any of you manage to get advice for your specifics issues ?

[JOYCEMA]

@Bennie_EONNext
not heard back on how to read smart gas meter. Pressed grey button on meter and only number that appears is 4 digits and counts down

[seejayess]

Im having the same problem, electric OK but no gas reading sent -
p.s Things have cleared up now, no problems (April '22)

[Simon13]

I am having the same issues, have to do a manual reading for gas but electricity one is fine. Any advice to sort it?

[sirbillynomates]

@Bennie_EONNext I'm still waiting on a reply from the social media team.

[JacobMT]

I hadn't checked my online account as regularly since getting a smart meter. When I logged into Eon Next I discovered that it was saying I hadn't given a gas meter reading for 66 days despite having a smart meter. Also under my tariffs it only says electricity despite having an email to confirm the expiry of my electric/gas tariff. So is there a problem with my meter and account?

[JOYCEMA]

@Bennie_EONNext