I put £20 on my pre payment meter last night At 7pm £5 was taken for emergency this morning at 9:15 my electric cut off !! This is now the 3rd time This has happened over a space of 4 weeks !! Monday I put in £10 and on Friday night I put on £20 Friday once i put the pen in it went down to £13. Last Wednesday I put in £20 and it went down to £13 so I’f debts are being paid off then why have you taken my £20 from last night this keeps happening and no one will explain why
Last edited by DebF_EONNext; 1 Day Ago at 20:25.
Reason: updated title for more context to help others
I've no real experience of prepay meters, but I do know that the cost of energy has risen sharply since October 2021 and will do again in April 2022. Its also predicted that the prices will rise further still from October 2022.
Is it possible that you are not taking the price increases into account? My own bills are up - approximately doubled already and going up more in April.
@Simone12 I got the same problem after moving to eon next. Apparently they have added previous residents debt(over £2k) to me and now eon next is charging me 99,9% of any prepayment I’m trying to make. I’ve been trying to solve this for a month. Waiting them to cut off the supply so I can request emergency call out as they don’t keep appointments.
That is an absolute disgrace. I would take it immediately to the ombudsman, although that will not help at all in the near future. Apparently twitter and insta are the way to get things moving.
I have received a letter stating that you have sent a voucher for the energy bills support scheme. I have not received the £66 voucher that you said you have sent . I have got a letter dated 1st November saying you sent me a voucher but I’ve not got it . Since the date of the letter I have need trying to WhatsApp and call but no one is responding
Was the letter addressed to you specifically, or was it addressed to 'The Occupier' or somesuch? Is your meter, your correct personal information, and every thing all correct on your E.On Next account online and/or on your app?
The What's App service is temporarily suspended at the moment, so your best shot at talking to Customer Services is by phone or email. Best times to get through on the phone are 9am or 2pm. Email is taking a little while to respond to due to the sheer volume of enquiries.
Vouchers should be sent, but they can take around 11 working days to be with you as it is not quite as simple as just popping one in an envelope and sending it out. You will also need to be aware of ongoing Post Office industrial action which has been adding a few delays.
Did you receive your voucher for October?
Last edited by retrotecchie; 13-11-22 at 12:13.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
