[Simone12]

I put £20 on my pre payment meter last night At 7pm £5 was taken for emergency this morning at 9:15 my electric cut off !! This is now the 3rd time This has happened over a space of 4 weeks !! Monday I put in £10 and on Friday night I put on £20 Friday once i put the pen in it went down to £13. Last Wednesday I put in £20 and it went down to £13 so I’f debts are being paid off then why have you taken my £20 from last night this keeps happening and no one will explain why

[meldrewreborn]

I've no real experience of prepay meters, but I do know that the cost of energy has risen sharply since October 2021 and will do again in April 2022. Its also predicted that the prices will rise further still from October 2022.

Is it possible that you are not taking the price increases into account? My own bills are up - approximately doubled already and going up more in April.

[UKDave51]

Surely you need to think of the standing charge, even pre-payment meters have them. not everything you put in pays for energy I`m afraid.

[TeKa]

@Simone12 I got the same problem after moving to eon next. Apparently they have added previous residents debt(over £2k) to me and now eon next is charging me 99,9% of any prepayment I’m trying to make. I’ve been trying to solve this for a month. Waiting them to cut off the supply so I can request emergency call out as they don’t keep appointments.

[meldrewreborn]

@TeKa

That is an absolute disgrace. I would take it immediately to the ombudsman, although that will not help at all in the near future. Apparently twitter and insta are the way to get things moving.

[Simone12]

I have received a letter stating that you have sent a voucher for the energy bills support scheme. I have not received the £66 voucher that you said you have sent . I have got a letter dated 1st November saying you sent me a voucher but I’ve not got it . Since the date of the letter I have need trying to WhatsApp and call but no one is responding

[retrotecchie]

@Simone12

Was the letter addressed to you specifically, or was it addressed to 'The Occupier' or somesuch? Is your meter, your correct personal information, and every thing all correct on your E.On Next account online and/or on your app?

The What's App service is temporarily suspended at the moment, so your best shot at talking to Customer Services is by phone or email. Best times to get through on the phone are 9am or 2pm. Email is taking a little while to respond to due to the sheer volume of enquiries.

Vouchers should be sent, but they can take around 11 working days to be with you as it is not quite as simple as just popping one in an envelope and sending it out. You will also need to be aware of ongoing Post Office industrial action which has been adding a few delays.

Did you receive your voucher for October?